The coronavirus pandemic has required us all to change how do things so we can work together to stop the virus. This has understandably raised several questions and concerns for tenants. The Scottish Government has created the following guidance for tenants to help them through this difficult time.
Key information for tenants in the private rented sector during the COVID-19 outbreak
To help you understand your rights and access information about the support available, the Scottish Government has worked with tenants’ rights groups, landlord and letting agent representatives and the tenancy deposit schemes to send you links to key information for tenants in the private rented sector.
We hope you find this helpful.
Renters’ rights
Discretionary Housing Payments (DHPs)
If you rent your home, and you get Housing Benefit or Universal Credit, but still can't afford your housing costs, you may be eligible for a Discretionary Housing Payment. You can find more information on DHPs, and how to apply by clicking here.
Financial support
If you have less money because of COVID-19 or have questions on work, including information on the furlough scheme or are self-employed, this Citizens Advice Scotland page provides advice and information. There is also advice about being aware of coronavirus scams.
If you want to talk through your problems with an independent impartial expert adviser or have a question that isn't answered here, you can go to https://www.cas.org.uk/ to find your local CAB's contact details or phone the Scottish Citizens Advice Helpline on 0800 028 1456.
If you are having trouble paying your rent or have questions about financial support or if you are struggling with gas and electricity bills Shelter Scotland has advice and information on this page.
You can contact Shelter Scotland on their helpline or for a digital chat option here.
There’s also information on financial support for unpaid carers.
Other issues
If you are self-isolating or shielding and don’t have family, friends or neighbours who can help you, there is a national helpline you can call: national assistance helpline on 0800 111 4000, Monday to Friday 9am to 5pm. More information here.
If you are a young person
Young Scot has information specifically for 11-26 years olds about looking after your finances during coronavirus, how your work might be affected coronavirus, looking after your mental health and wellbeing, and other issues.
If you identify as LGBTQ+
Stonewall Scotland provide links to a range of support services.
If you are disabled
Disability information Scotland provide a range of information via their website and phone line. The phone-line is staffed between 9:30 and 4pm it can be reached by calling 0300 323 9961.