Scottish ministers release analysis of consultation responses to revised code of conduct

Every property factor in Scotland must be registered to the ‘register of property factors’. They must also follow the ‘Code of Conduct for Property Factors’. This sets out the minimum standards of practice that property factors have to comply with.

The current Code has been in place since the Property Factors (Scotland) Act 2011 came into force in October 2012. Since then, the number of property factors required to comply has increased year on year and the Act requires Scottish Ministers to prepare and publish a Code from ‘time to time’. Following an informal review, Scottish Ministers determined that there could be benefit in exploring potential changes to the Code and, therefore a consultation was published to seek views from the industry.

We sent you an email earlier this year on behalf of the Scottish government, inviting you to take part.

What were the results?

The consultation closed on 29 June 2018 and the Government has analysed the responses. Some of the findings, in brief, are as follows:

· 71% of respondents felt the original code had made improvements, especially in defining minimum standards of service

· 72% of respondents thought the introductory text within the draft revised Code, clearly explains its purpose, who it applies to, and the broader regulatory background

· 67% of respondents thought the themes of the revised code should remain as drafted (these are in relation to written statement of services, communication and consultation, financial obligations, debt recovery, insurance, carrying out repairs and maintenance and complaints resolution)

What happens next?

The Scottish Government is now considering the findings and whether the respective changes are to be taken forward.  We’ll be sure to keep you updated but, in the meantime, to see the full analysis and other related documents, please head to the Scottish Government Citizen Space website.


Code of Conduct revisions - have your say!

The Scottish Government is consulting on proposals to revise the Code of Conduct for registered property factors, and they need your feedback!

The consultation also seeks views on whether the original Code has led to improvements in the quality of factoring services to homeowners and whether the 2011 Act has improved the wider regulation of property factors.

The consultation is open to everyone, including tenants, landlords and letting agents. It closes on 15 January 2018, so make sure to tell the department what you think before then. You can respond online at:

In addition, the government plan to run a number of interactive events for those with an interest in the Code or the wider 2011 Act. It’s your chance to discuss and debate the proposals and questions raised in the consultation. They’re holding the events on these dates at the following locations. Click the appropriate link to book your place at an event.

24 November 2017 - 10.30am - 1pm

Conference Room 1

Scottish Government

Victoria Quay





24 November 2017 2pm - 4.30pm

Conference Room 1

Scottish Government

Victoria Quay



Book here


28 November 2017 - 10.30am - 1pm

Renfield Centre

260 Bath Street


G2 4JP

10:30 to 13:00



28 November 2017

Renfield Centre

260 Bath Street


G2 4JP

14:00 to 16:30



29 November 2017 10.30am - 1pm


48 Huntly Street


AB10 1SH

Book here


11 December 2017 - 10.30am - 1pm

Scottish Government

Endeavour House

Floor 1, 1 Greenmarket



Book here

Cuppa Catch-Up with… Sam Collings

We saw Sam, our Business Development Manager, enjoying the June Summer sun so we took the opportunity to ask him a few quick questions. Here’s what he had to say…

What's your background and what do you currently do in your role?

I have done many interesting and varied roles in the past, all within Financial Services, ranging from mortgage underwriting to agricultural asset finance. My current role within LPS Scotland is to help support our clients and develop our overall business. 

This comes at a very interesting time, with so many changes in the industry here in Scotland. I’m really keen to understand from our existing clients and industry bodies on how we can best support agents, landlords and tenants.

What’s the most interesting role you have done in the past?

Undoubtedly agriculture asset finance, such a varied industry with lots of characters and stories! Interestingly at that time, it was very similar to the Private Rented Sector with lots of change mainly driven by EU laws and regulations.

If you had one piece of advice for landlords, agents and tenants, what would it be?

Keep up with the changes in regulation. With so much change happening in the future it’s essential all landlords, agents and tenants understand their changing responsibilities and embrace the change.

What are you most proud of?

Completing the Edinburgh “full” marathon. After 20 years of enjoyment doing no exercise, I thought I would join a gym in 2009 and 12 months later, decided that it would be a good idea to do a marathon. Never again! Although I did enjoy the last 100 metres.

Where would your home be, if it could be anywhere?

That’s a great question. I’ve been to so many places in the past it would be really difficult to pinpoint one location, however the essential criteria would be next to the sea and on a golf course!

Scottish Government and Letting Agent Regulations

Did you know…

The Scottish Government is introducing the requirement for letting agents to be registered as part of their regulation program. In conjunction with the Scottish Association of Landlords Council of Letting Agents, they’re holding a series of awareness raising events that will help you to get your business ready for registration. 

During the event they’ll discuss:

  • Getting ready for registration
  • Making sure your business is compliant with the Code of Practice
  • Registration – qualification and training

You’ll hear also from a representative of the Council of Letting Agents who will give you their view on what you need to do and how they can help you to be ready for registration.

These events are open to all letting agents, and must be booked in advance.


How to book

You can reserve your place at your preferred event by clicking on the relevant link below.

Wednesday 29 March 2017 @ 10.00 – 12.00

Endeavour House, 1 Greenmarket, Dundee DD1 4QB Dundee

Book your place here.


Wednesday 29 March 2017 @ 14.30 – 16.30

Johnstone House, 50-54 Rose Street, Aberdeen AB10 1UD

Book your place here.


Thursday 30 March 2017 @ 11.30 – 13.30

Great Glen House, St Kilda Room, Leachkin Road, Inverness IV3 8NW

Book your place here.


Monday 24 April 2017 @ 13.00 – 15.00

IET Glasgow Teacher Building, 14 St Enoch Square, Glasgow G1 4DB

Book your place here.


Tuesday 25 April 2017 @ 13.00 – 15.00

Scottish Government, Victoria Quay, Edinburgh EH6 6QQ

Book your place here.

For more information on letting agent registration, go to

Christmas Opening Hours

On behalf of everyone at LPS Scotland, we'd like to wish you a very merry Christmas.

Our Customer Service Centre will be open at the following times over the festive period:

Monday 19 December - 8am – 6pm
Tuesday 20 December - 8am – 6pm
Wednesday 21 December - 8am - 6pm
Thursday 22 December - 8am - 6pm
Friday 23 December - 8am - 6pm
Saturday 24 December - Closed
Monday 26th December - Closed
Tuesday 27th December - Closed

Wednesday 28th December - 9am - 5pm
Thursday 29th December - 9am - 5pm
Friday 30 December - 9am - 5pm
Saturday 31 December - Closed
Monday 2 January – Closed

Tuesday 3 January - 8am - 6pm (Business as usual from now on).

December deadline for Electrical Safety

Did you know the landlords’ ‘transitional rule’ for electrical safety in the Private Rented Sector (PRS) ends on 01 December? Here, Phil Buckle, Director General of the charity Electrical Safety First, explains what this means for both landlords and tenants – and how it is beneficial to both.


Phil Buckle, Director General of Electrical Safety First

Phil Buckle, Director General of Electrical Safety First

When the Scottish Government introduced a requirement for regular electrical safety checks in the PRS, it proved itself a step ahead of the rest of the UK – and aware of the real impact of dangerous electrics. The vast majority (around 70%) of accidental fires in Scottish homes arise through electricity, with faulty electrical products often the main culprit. While the personal cost of domestic fires is often incalculable, we do know they result in billions of pounds of property damage throughout the UK.

Electrical Safety First led the charge in calling for regular electrical safety checks in all PRS homes, along with any electrical items provided with them. So we were delighted when this requirement was included in the most recent Housing (Scotland) Act, which became law in 2014.

However, the electrical safety regulation only came into effect from December 01 2015, and it only covered new tenancies which began on, or after, this date. Landlords with existing tenancies were given an additional or ‘transitional’ year – until 01 December 2016 – to organise inspections for their properties. All PRS landlords in Scotland are now required to ensure the electrical installation, wiring and fittings in their rental properties are inspected at least every five years and they must provide tenants with a copy of the latest or electrical inspection condition report (EICR).

An EICR will involve an inspection and test of equipment by a qualified electrician. They'll check if electrical circuits are overloaded and identify any electric shock hazards or defective electrical work. Testing of the installation must be undertaken by an electrician registered with one of the government’s approved schemes (to find one in your area, click here).

Any electrical appliances provided with the tenancy must also be checked and should carry a PAT (portable appliance testing) sticker. The Scottish Government’s guidance also recommends – but has not made mandatory – the installation of an RCD or Residual Current Device (which rapidly cuts off the current to prevent electric shock), in the fusebox of all PRS homes. 

If a landlord fails to get an EICR done, or make the recommended changes, they can be reported to the Private Rented Housing Panel, which can issue a repairing order - a legal requirement. If a landlord still fails to make changes then they could be forced to allow their tenant to pay reduced or no rent until the fault is fixed.

The benefits of regular electrical safety checks have been widely acknowledged. Electrical Safety First has worked with a range of stakeholders – including the Scottish Association of Landlords, Shelter Scotland, the Royal Institute of Chartered Surveyors Scotland and the Council of Letting Agents - in calling for them to be made a legal requirement. As there had been a long-standing obligation for landlords to provide an annual gas safety certificate, this new duty was seen as a move closer to bringing electrical safety on par with gas. It was also recognised as a small price to pay for landlords to ensure the safety of their property and their tenants.

But what about the rest of the housing sector?

Currently, regular electrical safety checks are not explicitly required in either the social housing sector or owner-occupied properties. Recently, however, Glasgow Housing Association (GHA) – Scotland’s largest social landlord, with almost 40,000 homes in the city – has instigated similar checks in all its properties. And the Scottish Government is considering proposals for a new common housing standard, which would cover all housing tenures. Electrical Safety First has made a series of recommendations to the Scottish Government regarding this issue, including a call for free, five-yearly electrical safety checks for all households with one person of pensionable age and mandatory checks in the social rented and care sectors.



At Electrical Safety First we want to ensure that everyone, regardless of whether they are home-owners, private tenants, or living in social housing, are properly protected from the risks of electricity. To help ensure landlords understand their obligations, we have produced a number of tools and guides and a visual inspection app, which can be downloaded to your mobile phone, to help provide an initial electrical safety review of any property.

For more information, download the Scottish Government’s statutory guidance which can be found on the Private Rented Housing Panel website.

Electrical Safety First is a campaigning charity dedicated to preventing deaths, injuries and damage caused by electricity.

Join us at National Landlord Day!

For the second year in a row, it's our privilege to sponsor the Scottish Association of Landlords' (SAL) National Landlord Day. Held on 08 November at Edinburgh's Dynamic Earth, National Landlord Day is one of the biggest annual events in the SAL calendar.

As the body which represents the interests of all landlords and letting agents throughout Scotland, SAL is a key influence in the industry, and we're delighted to be given the opportunity to come and meet so many people involved in the lettings industry. Have a look at this video from last year's event to see what's in store.

Our experts Daren and David, will be on hand at Stand 18 throughout the day to answer your questions and give advice on all things deposit protection. And while you're at our stand, you'll also have the chance to win an iPad!

Switching is easy!

Not using our service? Don't worry. We can help you transfer your deposits to us. Daren and David will be available to talk to you about how easy it is to switch to us. Alternatively, you can always give us a call to talk through your deposit protection needs on 0330 303 0031. 

Sound good? Get your tickets here.

We're really looking forward to getting to know you all better at National Landlord Day. In the meantime, if you've got any questions, you can visit our website, or drop our Events team a line.

See you at Stand 18!

YMCA Glenrothes – a ‘safety net’ for people in need

As you may have seen, every three months our sister company in England and Wales, The Deposit Protection Service, awards up to £20,000 to charities that focus their efforts on housing related issues. What you may not know is that Scottish charities are also eligible to apply to the fund!

In our most recent awards, YMCA Glenrothes received £15,000 from our charity fund, helping them continue doing great work in their community.   

YMCA Glenrothes 

For over 23 years YMCA Glenrothes Supported Accommodation has carried out vital work in their local community, providing a ‘safety-net’ for people in need. They support people affected by poverty and disadvantage, including young people in hostels, houses and flats. 

With the award, YMCA Glenrothes will renovate four of the flats, so they can provide a caring, clean and supportive environment. 

Mary Hill, Director of the YMCA Glenrothes, said “We are delighted to work with The DPS and organisations that give something back to the community. The YMCA helps young people become good tenants and The LPSS has given us a head start in this ongoing support work.”

We look forward to catching up with YMCA Glenrothes to find out how our donation has helped.

We’re supporting Scotland’s landlords and letting agents

Over the last 18 months we’ve been running courses in association with Landlord Accreditation Scotland. Held at various locations across the country, these courses are designed to help landlords and letting agents improve their knowledge in key areas like Tenancy Management and Creating Inventories.

The Tenancy Management courses are suitable for all landlords and letting agents, whether you’ve been in the industry 20 years or you’re managing your first tenancy. Topics covered include how best to communicate with tenants, the procedures to go through before a let can begin, and how to administer your tenancy deposit. Also covered are subjects such as equality, complaints and disputes, and how to deal with anti-social behaviour. Not bad for a three hour session! More of these courses are planned throughout 2016, so if you want to join us and build upon your knowledge, sign up here.

Like the Tenancy Management course, Creating Inventories and Adjudication training is something all landlords and letting agents could benefit from. Designed to give you all the information you need to avoid deposit disputes at the end of a tenancy, this course helps you create robust inventories that will stand up to even intense scrutiny. It also gives lots of guidance about routine visits and inspections, as well as providing you with a framework for preparation of a relevant inventory document and advice on how to use it at your final inspection.

The feedback we’ve been getting from these courses has been really positive, and it’s been really productive to work alongside Landlord Accreditation Scotland, as it’s given us a deeper understanding of what landlords and letting agents in Scotland need.

On 19 May, we’ll be sponsoring the Council of Letting Agents’ annual Agency Business Event for the second year running. It’s great to get out and meet Scottish letting agents, catching up with those of you who use our service and finding out how things are going for you. We really value the feedback we get at this event and can’t wait to see you all again. Daren, our Head of Tenancy Deposit Protection, and David our Senior Account Manager will be there, so if you’re going, do come along and say hi to them.

Daren has been involved with The LPS since its launch, playing a key role in its inauguration. Before long, Daren was appointed Senior Manager for The LPS, and in March 2015 he became Head of Tenancy Deposit Protection.

David joined us in 2011, working in Customer Service and Dispute Resolution before recently moving to our Account Management Team as our Senior Account Manager. He’s responsible for ensuring his team continues to provide top service to our managed clients.

For information about any of our training days, or the events we’ll be attending, get in touch with our Events team who’ll be happy to help you.

UK floods: what happens now

We’ve been saddened to see the impact of the terrible floods that have plagued so many regions of the UK over the last month, and our sympathies go out to all those affected. While the waters have now receded in many areas, the effects of the inundation will in many cases be long-lived and costly.

The rebuilding process is now underway and whilst the immediate focus is obviously to make homes habitable once more, where the property has been rented out, it’s also worth bearing in mind how the floods may affect the tenancy agreement.

How badly a property has been damaged can affect the tenancy and, of course, the tenancy deposit. If it’s still generally habitable, and can be repaired with the tenant in situ, then it should be in the mutual interest of the landlord and tenant to work together to limit damage and get the house back in order quickly. Whilst tenants shouldn’t be liable for any damage to the property or contents caused by the floods, they do have a responsibility to allow reasonable access for the landlord or contractors to carry out any work required. It’s vital for affected landlords and tenants to maintain good communication with each other during this period to make sure repairs are completed as soon as possible.

It may be that the property is so severely damaged, that it’s uninhabitable, requiring the tenant to move out whilst repairs are completed. In this situation, the tenant is not usually expected to pay rent for the period they’re unable to live there. In certain cases, the tenant may even be entitled to terminate the tenancy immediately, and agreements often contain some sort of provision in this regard. Again, it’s important for landlords and tenants to discuss the situation and agree a course of action together.

If the tenancy does continue after the repairs are complete, we recommend a new inventory is prepared, documenting the condition of the repaired property and any furnishings that have been removed or replaced. The new inventory should detail the extent and quality of the repairs and replacements, along with documentation such as receipts, or insurance claims. An updated inventory benefits both landlord and tenant with a clear and agreed record of all mid-tenancy changes, and reduces the likelihood of disputes arising when the tenancy comes to an end. For guidance on how to create a strong inventory, you can find our top 10 tips here.

Our thoughts go out to all affected by the floods.

The LPS Scotland team

Our Christmas Opening Hours

On behalf of everyone at The LPS Scotland, we'd like to wish you a very merry Christmas.

Our Customer Service Centre will be open at the following times over the festive period:

Monday 21st December - 8am – 6pm
Tuesday 22nd December - 8am – 6pm
Wednesday 23rd December - 8am - 6pm
Thursday 24th December - 8am - 5pm
Friday 25th December - Closed
Saturday 26th December - Closed
Monday 28th December - Closed
Tuesday 29th December - 9am - 5pm
Wednesday 30th December - 9am - 5pm
Thursday 31st December - 9am - 5pm
Friday 1st January - Closed
Saturday 2nd January - Closed
Monday 4th January – 8am - 6pm (Business as usual from now on).

New electrical safety regulations for Scotland's landlords

New electrical safety regulations for Scotland’s private rented sector come into force on 1 December, requiring landlords to conduct electrical checks on their properties. To explain the rationale behind the new law and your responsibilities as a landlord, we’ve invited Phil Buckle, Director General of the charity Electrical Safety First, to give you the lowdown on the changes.

Scotland’s PRS has more than doubled in size in the last ten years. Yet in 2012, almost two thirds of PRS homes failed to meet the Scottish Housing Quality Standard and concern over disrepair and safety in the sector inevitably increased – particularly since poor electrics are often ‘invisible’, lying undiscovered until a serious accident occurs.
That’s why last year’s Scottish Housing Act included a requirement for regular electrical checks of both the electrical wiring and fittings etc. in all PRS homes by a registered electrician, and any electrical items provided as part of the tenancy. The regulation will come into effect from 1 December this year for tenancies that begin on or after this date.  Existing tenancies will be covered by the regulation from 1 December 2016, giving landlords time to organise inspections for their properties. 

Electrical checks must be undertaken at least every five years, and landlords will need to provide tenants with a copy of the latest Electrical Inspection Condition Report (EICR). Testing must be undertaken by an electrician who’s registered with one of the government’s approved schemes (to find an electrician in your area, click here). 

All electrical appliances that have been checked should carry a Portable Appliance Testing (PAT) sticker. The Scottish Government’s guidance also recommends – but has not made mandatory – the installation of a Residual Current Device in the fuse box of all rented homes, which will rapidly cut off the current to prevent electric shock.  

Electrical Safety First led a wide coalition of stakeholders – including the Scottish Association of Landlords, Shelter Scotland, the Royal Institute of Chartered Surveyors Scotland and the Association of Residential Letting Agents - in the call for regular electrical checks. In addition to providing additional security for tenants, it was also seen as beneficial to landlords, who can face significant financial risks from fires and invalidated insurance claims, if they fail to ensure electrical safety in their rented properties. 

As there has been a long-standing requirement for landlords to provide an annual gas safety certificate, this new duty is seen as beginning to bring electrical safety on par with gas, and is a small price to pay for landlords to ensure the safety of their property and their tenants. Electrical Safety First is now working with Westminster and politicians in Wales and Northern Ireland, to ensure that this essential safety requirement is extended to tenants and landlords throughout the UK.

For more detailed information on the new regulation, visit 

Electrical Safety First has also produced a Landlord’s Guide to Electrical Safety (Scotland) which you can find here.

Our top ten inventory tips

Do you know the value of a clear and detailed inventory?

In a deposit dispute, the inventory can be the deciding factor. What's more, it can often prevent a dispute from happening in the first place.

Despite this, we know from our conversations with landlords and letting agents that many of you lack confidence when it comes to inventories and struggle to make yours suitably thorough.

So to help you, our expert adjudicators have pulled together their top 10 inventory tips. Take a look at them and see if your inventories match our adjudicators' advice. It could make a real difference.

Working with the Scottish Association of Landlords

This year we’ve had the pleasure of sponsoring and exhibiting at two of the biggest annual events in the Scottish Association of Landlords (SAL) calendar, April’s The Agency Business conference and the forthcoming National Landlord Day. As the body which represents the interests of all landlords and letting agents throughout Scotland, SAL is a key influence in the industry, and we are very pleased to support these key events.

The Agency Business Conference

Now in its fourth year, the Agency Business conference, held at Hampden Park in Glasgow, was bigger and better than ever.

We were very proud to sponsor this valuable event which brings together letting agents and other industry professionals from across Scotland to share ideas, experiences and good practice, and discuss developments in the industry. Predictably, the expected changes to legislation and regulation as a result of the passing of the Housing (Scotland) Act 2014 were the main talking point at this year’s event. 

The conference provided a great opportunity for us to catch up with our existing clients to find out their thoughts on industry news and what else we could be doing to support them. In addition, we really enjoyed meeting some agents who we hadn’t worked with prior to the event and talking to them about their needs and how we could help them with their deposit protection responsibilities. 

If you missed the conference, you can always catch up on some of the highlights of the day by watching SAL’s video, including our Head of Tenancy Deposit Protection, Daren, explaining why the Agency Business conference is so valuable to us. 

National Landlord Day

We’re now looking forward to National Landlord Day, the SAL’s major annual conference and exhibition, on 3 November this year. It’s the UK’s largest annual private sector housing conference and we’re delighted to be co-sponsors. Landlords and letting agents will gather at Edinburgh’s Dynamic Earth to discuss developments in the sector, seek advice from experts and enjoy a great programme of high profile speakers. 

We’ll be at stand 19 - do come and see us. You can test your dispute resolution skills with our ‘Be the adjudicator’ case study, enter our prize draw, or just have a chat about our service and what’s happening in the sector. We’re looking forward to meeting you there! To find out more, and book your place, please visit the SAL website.  

We look forward to collaborating with SAL on more projects in the future to help landlords and letting agents in Scotland with the best support possible.




Potential changes to requirements for Scottish letting agents

Under the Housing (Scotland) Act 2014, the Scottish Government has released a consultation regarding a framework for the regulation of letting agents in Scotland.

The consultation includes proposals on a range of topics including:

> a mandatory register of letting agents with an associated ‘fit and proper’ person test;

> a training requirement that must be met to be admitted to the register;

> a statutory code of practice all letting agents must follow;

> a way for tenants and landlords to resolve complaints against letting agents for breaches of the statutory Code of Practice through a new specialist First-tier Tribunal; and

> powers for Scottish Ministers to obtain information and to inspect to monitor compliance and enforce regulatory requirements.

You can read the paper and respond via the Scottish Government website. Responses can be submitted online up to Sunday 15 November 2015. 

LPS Scotland sponsors The Agency Business conference

Recently we sponsored the Agency Business conference, hosted by the Scottish Association of Landlords (SAL) Council of Letting Agents at Hampden Park on 21 May. A unique event, this is the only time that letting agents in Scotland come together in a conference setting, and was therefore a great opportunity for us to catch up with our clients. We also met a number of agents who we don’t currently work with, so we took the opportunity to share our experience with them and explore how we could help deliver their tenancy deposit protection needs.

Our Head of Tenancy Deposit Protection, Daren, also contributed to the highlights video of the day, explaining why the Agency Business conference is so valuable to us. Watch it here.

You can also read what people had to say on Twitter by searching #Agentconf

Cuppa Catch-up with… Daren

We spotted Daren, our Head of Tenancy Deposit Protection, waiting for his venti triple espresso macchiato in the coffee stand queue and took the opportunity to ask him a few quick questions…

What are you most proud of?

That would definitely be setting up The LPS Scotland, and growing it to where we are now. I’m proud we’ve been able to build a valuable scheme in partnership with our clients.

What's one piece of advice you would give landlords, agents and tenants?

Communicate with each other. A friendly relationship always minimises the risk of problems at the end of the tenancy. Plus it will be much easier to agree a way forward, should any deductions need to be made to the deposit.

Can you tell us one thing people don't know about you?

I was once a landlord at a pub which was featured on a famous comedy sitcom! I say famous – it was a spin-off from Only Fools and Horses called The Green Green Grass. It followed ‘Boycie’, who’d headed to Shropshire for a new life - somehow it lasted for four series!

Where would your home be, if it could be anywhere?

Edinburgh! Of all the cities I have visited my favourite by far is Edinburgh. I love the old buildings and there is so much for the family to do.

Be the adjudicator!

Ever wondered how our adjudicators reach decisions in deposit disputes? Now you have the opportunity to understand the reasoning behind dispute outcomes with the first in our new series of interactive case studies.

So take a seat at the adjudicator’s desk, examine the evidence and have a go at resolving a real-life dispute. See if you’ve got what it takes to ‘Be the adjudicator!

Christmas Opening Hours

On behalf of everyone at The LPS Scotland, we'd like to wish you a very merry Christmas.

Our call centre will be open at the following times over the festive period:

  • Monday 22 December: 8.30am - 5.30pm
  • Tuesday 23 December: 8.30am - 5.30pm
  • Wednesday 24 December: 8.30am - 4.00pm
  • Thursday 25 December: Closed
  • Friday 26 December: Closed


  • Monday 29 December: 8.30am - 5.30pm
  • Tuesday 30 December: 8.30am - 5.30pm
  • Wednesday 31 December: 8.30am - 4.00pm
  • Thursday 1 January: Closed
  • Friday 2 January: 8.30am - 5.30pm